Atkins Return Policy

General Store

  • All Returns must be handled through Customer Service
  • All Returns must have either Valid Receipt or Product unless previously approved by a Dept Manager or Customer Service
  • All Returns without Valid Receipt are only given Store Credit and the credit will be given at the current price at the time of the return
  • No Returns on Reduced & Clearance Items

Time Limit for Valid Returns

  • Packaged Perishable Items: 7 Days from Purchase Date (includes Plants & Flowers)
  • Perishable items to be consumed on the premises such as salad bar and bakery items: 3 Days from the purchase date.
  • Non-Perishable Items: 60 Days from Purchase Date
  • If unable to Return to store, call immediately for assistance and speak to the department Manager or Customer Service.

Valid Return Processing

  • All Returns will be refunded in same method of payment as purchase
    • Except Personal Checks – 2 week Delay until Check is processed
    • All Valid Check Returns must complete a Check Credit Form
  • All Returns over $20 require Valid Picture ID & Signature
  • All Returns must include a completed Return Form

Valid Returns in Gift Department & Gift Baskets

  • Gift Recipient requires Gift Item(s) in Original Condition & Valid Receipt
  • No Returns on Holiday Items after Holiday


  • Valid Receipt is required
  • Valid Overcharges are Refunded in same method as Payment
    • Except Personal Checks – 2 week Delay until Check is processed, unless a new Check is written for correct amount